WARRANTY WITHOUT CUSTOMER SATISFACTION PROGRAMME
Warranty terms: two years from date of purchase. The warranty covers manufacturing defects in the product itself (leather, seams, metal fittings, microfibres, zip). Other parts and defects other than those previously mentioned are not covered by this warranty. If you want a replacement product that is covered by this warranty, you will need to get in touch with Anthony Edward’s customer service department. When contacting the customer service department, you will need to give your name, address, order number and a detailed description of the defect or fault. Write "purchase complaint" in the subject heading of your email or at the top of your letter. Return shipping will be covered by Anthony Edward. If Anthony Edward cannot find any of the defects described above, then the product will be returned to the customer. Note that a charge will apply for repairs/exchanges in the following cases, even if they occur during the warranty period: – Defects or damage caused by improper use of carelessness (impact damage, scratches, pressure marks, etc)
– Defects or damage caused by unauthorised repair or modification
– Defects or damage caused by fire, water or in a natural catastrophe such as an earthquake
– Aesthetic changes caused by normal use or aging (smaller scratches or similar on leather, seams, metal fittings, microfibres, zippers; colour changes to leather parts of the product and peeling of plating)
– If the certificate has not been issued properly (date of purchase, signature, stamp and unique certificate number) or if this information has been written in at a later date.
– If the customer fails to send the certificate belonging to the product. Leather, seams, metal fittings, zippers and other parts can be replaced by equivalent components if the original is not available. This warranty entitles the customer to a free replacement product in accordance with the terms and conditions set out herein and within the indicated time period, and does not limit the customer’s existing legal rights.
WARRANTY WITHIN CUSTOMER SATISFACTION PROGRAM
When customers register a product to the CSP at anthonyedward.com then their warranty is expanded with the addition of INTERNATIONAL LIFETIME WARRANTY. The CSP offers a unique opportunity to obtain personal service connected to their registered product.